Privacy & Cookies

What we collect

When you contact us via our website, we will collect the following information:

Name & Address
Your company name (if given)
Your contact information, including email address and phone number
Demographic information, such as postcodes and other information to help us to tailor our offer to your interests

What we do with the information we gather

We require this information to be able to contact you back to discuss your enquiry, in particular:

Understand your reasons for contacting us
Discuss the type of products or services you require
Understand how we may provide you with a better service

We may periodically send promotional emails about Kelgray news we feel are relevant or we think you may find interesting, using the email address which you have provided.

From time to time, we may contact you by email, phone or postal mail and may use the information received from you to customise our website according to your needs.

Our Legal basis for processing your data

When you register with us via our website, you give us consent to use your personal information to contact you about your needs. Kelgray Products Limited will never share or sell your personal information to any third party and we promise to keep your information safe and secure. We will only use your personal information for the purpose of the legitimate interests provided by Kelgray Products Limited.

You may change your mind at any time and request that your details be removed from our database, by emailing us at sales@kelgray.co.uk. Confirmation will be sent to you using your email address one last time, then your details will no longer be available to us.

You may re-register at any time, via our website only, as it is important that we receive your express consent that we may use your information again.

Who receives your information

Your personal information is collected and retained by Kelgray Products Limited only. All members of the Kelgray team are fully aware of the General Data Protection Regulation (GDPR) principles. Your details will not be shared with anyone else without your consent.

Where your information is stored and how it is kept secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, IT and managerial procedures to safeguard and secure the information we collect online. We use an Excel database to retain prospective client details and use a globally recognised third party mailing tool to keep you informed of any news we feel will be of interest to you.

Transfers outside of the EU

We do not transfer any personal information on prospective or retained clients outside of the EU, unless there is a legitimate business reason why it is necessary to do so (e.g. your organisation has several sites, including outside the EU). Where necessary to do so, transfers outside the EU will only be done with your written consent.

How long your information will be held

We understand that business needs fluctuate and that while you may not need ongoing products and services from us right now, this may change in the very near future. For this reason, we will retain your information for a period of two years, after which, it will be removed from our database. You may unsubscribe from any information mailing you receive from us at any time.

Your rights

You may request details of personal information we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you, please email your request to sales@kelgray.co.uk

If you believe that any information we are holding about you is incorrect or needs to be amended, please email us as soon as possible with the amendments to be made (e.g. change of address or contact details; change of leadership; etc.). We will promptly correct your information and will confirm when it is done, using the email address you have provided.

Links to other websites (Third Parties)

Our website may contain links to other websites of interest or affiliates. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How to make a complaint to us and our supervisory authority

Alex Smith, General Manager, is the “Data Controller” for Kelgray Products Limited. If you would like to raise a complaint, please write to Alex, detailing your grounds for your complaint at:

Kelgray Products Ltd
Kelgray House
Spindle Way
Crawley
West Sussex
United Kingdom
RH10 1TH

Alternatively, you may email sales@.kelgray.co.uk.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse website traffic, or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website, in order to tailor it to customer needs. We only use information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that this may prevent you from taking full advantage of the website.

Social Media

Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

This website and its owners through their social media platform accounts may share web links to relevant web pages.

If you have any queries regarding this privacy statement, please do not hesitate to contact us.